Refund Policy
Last updated: December 2024
1. Free Content Policy
Journey Keeper India currently offers our comprehensive India Travel Journal Guide as a free resource. There are no charges associated with downloading and accessing this content, therefore no refunds are necessary.
2. Future Paid Services
Should we introduce paid products or services in the future, the following refund policy will apply:
Digital Products
- 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase
- Satisfaction Guarantee: If you're not completely satisfied with premium content, we'll provide a full refund
- Instant Access: Refund available even after downloading digital materials
Consultation Services
- 24-Hour Cancellation: Full refund for cancellations made 24+ hours before scheduled consultation
- Satisfaction Guarantee: Partial refund available if consultation doesn't meet expectations
3. Refund Process
When paid services are available, refunds will be processed as follows:
- Contact our support team with your refund request
- Provide order details and reason for refund
- Refunds processed within 5-7 business days
- Refunds issued to original payment method
4. Non-Refundable Items
The following items would not be eligible for refund:
- Services already completed in full
- Customized travel journal templates after delivery
- Third-party bookings made through our recommendations
5. Exceptional Circumstances
We understand that travel plans can change. In cases of:
- Medical emergencies preventing India travel
- Government travel restrictions
- Natural disasters affecting planned destinations
We will work with you on a case-by-case basis to provide appropriate solutions.
6. Data and Content
Upon refund of any future paid services:
- You retain access to free content
- Premium content access will be revoked
- Personal data handling follows our privacy policy
7. Contact for Refunds
For any refund-related inquiries or to process a refund request:
Email: support@journeykeeperindia.com
Subject: Refund Request
Response time: Within 24 hours
8. Policy Updates
This refund policy may be updated as we introduce new services. Current users will be notified of any changes that affect their existing purchases.